How To Fix CRM_CODEX061 - Item category &1 is a service item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 061

• Message text: Item category &1 is a service item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX061 - Item category &1 is a service item ?

  The SAP error message CRM_CODEX061 indicates that the item category specified in the transaction is recognized as a service item. This error typically arises in the context of sales orders, quotations, or service-related documents in SAP CRM (Customer Relationship Management).
  Cause:
  The error occurs when:
  
  The item category being processed is defined as a service item in the system.
  The system expects a different type of item category (e.g., a product item) for the specific transaction or context.
  There may be configuration issues in the item category settings or the document type settings.
  
  Solution:
  To resolve the CRM_CODEX061 error, consider the following steps:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for item categories in the SAP system (Transaction code: SPRO).
  Navigate to the relevant path: Sales and Distribution -> Sales -> Sales Document -> Define Item Categories.
  Verify the settings for the item category in question and ensure it is correctly configured for the intended use.
  
  
  
  Review Document Type Settings:
  
  Check the document type settings to ensure that the item category is allowed for the specific document type you are working with.
  Ensure that the document type is set up to handle service items if that is the intended use.
  
  
  
  Adjust Item Category in the Document:
  
  If the item should not be a service item, you may need to change the item category in the sales order or quotation to a product item category that is appropriate for the transaction.
  
  
  
  Consult with Functional Team:
  
  If you are unsure about the configuration or the appropriate item category to use, consult with your SAP functional team or a consultant who specializes in SAP CRM.
  
  
  
  Check for Custom Logic:
  
  If there are any custom enhancements or user exits that might affect item category determination, review those to ensure they are functioning as expected.
  
  
  
  Related Information:
  
  Documentation: Review SAP documentation related to item categories and service items for more detailed information on how they are defined and used.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Testing: After making changes, perform testing in a development or quality environment to ensure that the issue is resolved before moving to production.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.