How To Fix CRM_CMDC_CUSTOMIZING006 - This reason code is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 006

• Message text: This reason code is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING006 - This reason code is not allowed ?

  The SAP error message CRM_CMDC_CUSTOMIZING006 with the description "This reason code is not allowed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module when a user attempts to use a reason code that is not valid or not configured correctly in the system.
  Cause:
  
  Invalid Reason Code: The reason code being used in the transaction is not defined in the system or is not allowed for the specific operation being performed.
  Configuration Issues: The reason code may not be properly configured in the customizing settings of the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to use the specified reason code.
  Business Rules: Certain business rules or logic may restrict the use of specific reason codes based on the context of the transaction.
  
  Solution:
  
  
  Check Reason Code Configuration:
  
  Navigate to the customizing settings in SAP (transaction code SPRO).
  Go to the relevant section for configuring reason codes in CRM.
  Ensure that the reason code you are trying to use is defined and active.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to use the reason code.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Review Business Logic:
  
  Investigate if there are any specific business rules that restrict the use of the reason code in the context you are working in.
  Consult with your business process owner or functional consultant to understand any restrictions.
  
  
  
  Use a Different Reason Code:
  
  If the reason code is indeed not allowed, consider using an alternative reason code that is valid for the operation you are performing.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more details on the specific reason codes and their allowed contexts.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may help in troubleshooting.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be patches or updates that address specific issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.