How To Fix CRM_CMDC_CUSTOMIZING005 - This transaction type is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 005

• Message text: This transaction type is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING005 - This transaction type is not allowed ?

  The SAP error message CRM_CMDC_CUSTOMIZING005 indicates that a specific transaction type is not allowed in the context of the operation you are trying to perform. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is a configuration issue related to transaction types.
  Cause:
  
  Transaction Type Configuration: The transaction type you are trying to use may not be configured correctly in the system. This could be due to it being inactive or not assigned to the relevant business processes.
  Authorization Issues: The user may not have the necessary authorizations to execute the transaction type.
  Business Role Restrictions: The business role assigned to the user may not allow the use of the specific transaction type.
  Customizing Settings: There may be specific customizing settings that restrict the use of certain transaction types based on the organizational structure or other criteria.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the customizing settings in SAP (Transaction SPRO).
  Navigate to Customer Relationship Management > Master Data > Transaction Types.
  Verify that the transaction type you are trying to use is active and correctly configured.
  
  
  
  Review User Authorizations:
  
  Check the user’s roles and authorizations to ensure they have the necessary permissions to execute the transaction type.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check Business Role Assignments:
  
  Ensure that the business role assigned to the user includes the necessary permissions for the transaction type.
  You can review and modify business roles using transaction code PFCG.
  
  
  
  Consult with Functional Team:
  
  If you are unsure about the configuration or the necessary authorizations, consult with your SAP functional team or a consultant who specializes in CRM.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Review the SAP Help Portal for documentation related to transaction types in CRM.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.