How To Fix CRM_CMDC_CUSTOMIZING004 - Only one default value is allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 004

• Message text: Only one default value is allowed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING004 - Only one default value is allowed ?

  The SAP error message CRM_CMDC_CUSTOMIZING004 with the description "Only one default value is allowed" typically occurs in the context of customizing settings in the SAP Customer Relationship Management (CRM) module. This error indicates that there is an issue with the configuration of default values for certain fields or settings, where the system expects only one default value but has found multiple entries.
  Cause:
  The error is usually caused by:
  
  Multiple Default Values: There are multiple entries defined as default values for a particular field or setting in the customizing settings. For example, if you have defined more than one default value for a specific status, priority, or category, the system will raise this error.
  Configuration Mistakes: Incorrect or incomplete configuration in the customizing settings can lead to this error. This might happen during the setup of business processes or when modifying existing configurations.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings for the specific area where the error is occurring.
  Look for the field or setting that is causing the issue and ensure that only one default value is defined.
  
  
  
  Remove Duplicate Default Values:
  
  If you find multiple entries marked as default, remove the duplicates so that only one remains.
  Ensure that the remaining default value is the one you want to use.
  
  
  
  Transport Requests:
  
  If the changes are made in a development environment, ensure that they are properly transported to the quality and production environments.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Documentation:
  
  Document the changes made for future reference and to assist other team members who may encounter similar issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), or other specific transactions related to the area where the error occurs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for additional help from other SAP users who may have encountered the same issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_CMDC_CUSTOMIZING004 error in your SAP system.