How To Fix CRM_CMDC_CUSTOMIZING002 - Input help for &1 not available from remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 002

• Message text: Input help for &1 not available from remote system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING002 - Input help for &1 not available from remote system ?

  The SAP error message CRM_CMDC_CUSTOMIZING002 indicates that the input help (F4 help) for a specific field (represented by &1) is not available from the remote system. This typically occurs in scenarios where the system is trying to fetch data from a remote system (like a connected CRM or ERP system) but cannot retrieve the necessary input help information.
  Causes:
  
  Missing Configuration: The remote system may not have the necessary configuration or data set up to provide input help for the specified field.
  Network Issues: There could be connectivity issues between the systems, preventing the retrieval of data.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the remote system.
  Data Synchronization: The data in the remote system may not be synchronized or updated, leading to missing input help.
  Field Not Defined: The field for which input help is being requested may not be defined in the remote system.
  
  Solutions:
  
  Check Configuration: Ensure that the remote system is properly configured to provide input help for the specified field. This may involve checking the relevant customizing settings in the remote system.
  Verify Connectivity: Check the network connection between the systems to ensure that they can communicate effectively. You can use transaction codes like SM59 to check RFC connections.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the data in the remote system. This may involve checking roles and authorizations in both the local and remote systems.
  Data Synchronization: If the remote system is supposed to have the data, ensure that it is synchronized and up-to-date. This may involve running background jobs or data transfer processes.
  Field Definition: Verify that the field is defined in the remote system and that it has the necessary input help configured. This may involve checking the data dictionary (SE11) or customizing settings.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary), SE80 (Object Navigator), and SM59 (RFC Destinations) to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific module or functionality you are working with to understand how input help is configured and retrieved.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.