How To Fix CRM_CMDC_CUSTOMIZING001 - Missing transaction type and/or case type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 001

• Message text: Missing transaction type and/or case type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING001 - Missing transaction type and/or case type ?

  The SAP error message CRM_CMDC_CUSTOMIZING001 indicates that there is a missing transaction type and/or case type in the configuration for the CRM system. This error typically occurs when you attempt to create or process a transaction in SAP CRM, but the system cannot find the necessary configuration settings for the specified transaction or case type.
  Cause:
  
  Missing Configuration: The transaction type or case type has not been defined in the system.
  Incorrect Customization: The customization settings for the transaction or case type may be incomplete or incorrect.
  Authorization Issues: The user may not have the necessary authorizations to access the specified transaction or case type.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from recognizing the transaction or case type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for CRM transaction types and case types.
  Ensure that the required transaction type and case type are defined and properly configured.
  
  
  
  Define Transaction Type:
  
  If the transaction type is missing, you can create it by following these steps:
  
  Navigate to CRM > Transactions > Define Transaction Types.
  Create a new transaction type or modify an existing one as needed.
  
  
  
  
  
  Define Case Type:
  
  Similarly, if the case type is missing, you can define it:
  
  Navigate to CRM > Service > Order Management > Define Case Types.
  Create or modify the case type as necessary.
  
  
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the transaction or case type. This can be checked in the user roles and profiles.
  
  
  
  Review Data:
  
  Check for any inconsistencies in the data that might be causing the issue. This may involve reviewing related master data or transaction data.
  
  
  
  Transport Requests:
  
  If the configuration changes are made in a development environment, ensure that they are transported to the production environment correctly.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to manage CRM orders) to navigate through the configuration settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring transaction types and case types in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to resolve the error message CRM_CMDC_CUSTOMIZING001 and ensure that the necessary transaction and case types are properly configured in your SAP CRM system.