How To Fix CRM_CIC_CLM_BO096 - Call has been deleted in CTI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 096

• Message text: Call has been deleted in CTI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO096 - Call has been deleted in CTI ?

  The SAP error message CRM_CIC_CLM_BO096: "Call has been deleted in CTI" typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the integration between the CRM system and the Computer Telephony Integration (CTI) system. This error indicates that a call that was being processed in the CRM has been deleted or terminated in the CTI system before the CRM could complete its processing.
  Causes:
  
  Call Termination: The call was terminated in the CTI system before the CRM could process it.
  Network Issues: There may be network connectivity issues between the CRM and CTI systems, leading to a loss of communication.
  Configuration Issues: Incorrect configuration settings in either the CRM or CTI system can lead to synchronization problems.
  Timeouts: The call may have timed out due to inactivity or delays in processing.
  User Actions: The user may have manually ended the call in the CTI system.
  
  Solutions:
  
  Check CTI Status: Verify the status of the CTI system to ensure it is functioning correctly and that there are no ongoing issues.
  Review Call Logs: Check the call logs in both the CRM and CTI systems to identify any discrepancies or errors that may have occurred during the call processing.
  Configuration Review: Ensure that the integration settings between the CRM and CTI systems are correctly configured. This includes checking for any updates or patches that may need to be applied.
  Network Connectivity: Investigate any potential network issues that could be affecting communication between the systems.
  User Training: If user actions are causing the issue, consider providing additional training on how to properly handle calls within the CTI system.
  Error Handling: Implement error handling in the CRM system to manage situations where calls are deleted in the CTI, allowing for graceful recovery or user notifications.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  CTI Documentation: Review the documentation for the CTI system being used to understand its integration with SAP CRM and any known issues or limitations.
  Support: If the issue persists, consider reaching out to SAP support or your CTI vendor for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_CIC_CLM_BO096 error message.