How To Fix CRM_CIC_CLM_BO097 - Call has been successfully exported to CTI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 097

• Message text: Call has been successfully exported to CTI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO097 - Call has been successfully exported to CTI ?

  The SAP error message "CRM_CIC_CLM_BO097: Call has been successfully exported to CTI" is not necessarily an error in the traditional sense, but rather an informational message indicating that a call has been successfully handed off to the Computer Telephony Integration (CTI) system. This message typically appears in the context of SAP CRM (Customer Relationship Management) when integrating with telephony systems.
  Cause:
  
  Successful Export: The message indicates that the call data has been successfully exported to the CTI system. This is part of the normal operation when a call is initiated or managed through the SAP CRM interface.
  CTI Integration: The message is part of the integration process between SAP CRM and the CTI system, which allows for functionalities like call control, screen pops, and call logging.
  
  Solution:
  Since this message is informational and indicates a successful operation, there is typically no action required if you are expecting this behavior. However, if you are experiencing issues with call handling or if this message appears unexpectedly, consider the following steps:
  
  Verify CTI Configuration: Ensure that the CTI integration is correctly configured in your SAP system. Check the settings in the SAP CRM and the CTI system to ensure they are aligned.
  Monitor Call Flow: If there are issues with call handling, monitor the call flow to ensure that calls are being processed as expected. Check for any errors or warnings in the CTI logs.
  Check User Training: Ensure that users are trained on how to handle calls within the SAP CRM interface and understand the meaning of this message.
  Consult Documentation: Refer to SAP documentation or the CTI vendor's documentation for specific details on the integration and any troubleshooting steps that may be relevant.
  Contact Support: If you continue to experience issues or if the message is accompanied by other errors, consider reaching out to SAP support or your CTI vendor for assistance.
  
  Related Information:
  
  CTI Integration: Understanding how SAP CRM integrates with CTI systems can help in troubleshooting and optimizing call handling processes.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or enhancements related to CTI integration.
  User Guides: Review user guides or training materials related to SAP CRM and CTI usage to ensure proper handling of calls and understanding of system messages.
  
  In summary, the message "CRM_CIC_CLM_BO097" is an indication of successful call export to CTI, and unless it is causing operational issues, it is generally not a cause for concern.