How To Fix CRM_CIC_CLM_BO007 - Skipped due to Marketing Permissions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 007

• Message text: Skipped due to Marketing Permissions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO007 - Skipped due to Marketing Permissions ?

  The SAP error message CRM_CIC_CLM_BO007 indicates that a certain action or process has been skipped due to marketing permissions not being granted for a specific business object or customer. This error typically arises in the context of SAP Customer Relationship Management (CRM) systems, particularly when dealing with marketing activities or customer data.
  Cause:
  The error is triggered when:
  
  A user attempts to perform an action (like creating or updating a customer record, or processing a marketing campaign) that requires specific marketing permissions.
  The customer or business partner does not have the necessary marketing permissions set in their profile, which may include consent for receiving marketing communications.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Marketing Permissions:
  
  Navigate to the customer or business partner record in the CRM system.
  Verify the marketing permissions settings. Ensure that the necessary permissions are granted for the actions you are trying to perform.
  
  
  
  Update Permissions:
  
  If the permissions are not set, update the customer’s marketing permissions to allow for the required actions. This may involve obtaining consent from the customer if required by regulations (e.g., GDPR).
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system related to marketing permissions. Ensure that the system is set up correctly to handle marketing consent and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing marketing permissions within your version of SAP CRM.
  
  
  
  User Training:
  
  Ensure that users are trained on how to manage marketing permissions and understand the implications of consent in marketing activities.
  
  
  
  Contact Support:
  
  If the issue persists after checking permissions and configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Marketing Permissions in SAP CRM: Understanding how marketing permissions work in SAP CRM is crucial for compliance with data protection regulations and for effective marketing strategies.
  GDPR Compliance: If your organization operates in regions governed by GDPR or similar regulations, ensure that you have processes in place to manage customer consent effectively.
  SAP Notes and Community: Check SAP Notes for any known issues or patches related to this error message. The SAP Community forums can also be a valuable resource for troubleshooting and solutions shared by other users.
  
  By following these steps, you should be able to address the CRM_CIC_CLM_BO007 error and ensure that your marketing activities can proceed without issues.