How To Fix CRM_CIC_CLM_BO006 - Business Partners actively used in Call List

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 006

• Message text: Business Partners actively used in Call List

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO006 - Business Partners actively used in Call List ?

  The SAP error message CRM_CIC_CLM_BO006 indicates that there are business partners that are actively used in a call list, which prevents certain operations from being performed on those business partners. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to delete or modify business partner data that is currently linked to an active call list.
  Cause:
  The primary cause of this error is that the business partner you are trying to modify or delete is currently associated with a call list in the CRM system. Call lists are used in various CRM processes, such as sales campaigns or customer outreach, and if a business partner is part of an active call list, the system restricts changes to ensure data integrity and consistency.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active Call Lists:
  
  Check which call lists the business partner is associated with. You can do this by navigating to the call list management area in your SAP CRM system and searching for the business partner.
  
  
  
  Remove Business Partner from Call List:
  
  If the business partner is indeed part of an active call list, you will need to remove them from the call list. This can typically be done by editing the call list and deselecting the business partner.
  
  
  
  Deactivate or Complete the Call List:
  
  If the call list is no longer needed, consider deactivating or completing it. This will free up the business partner for modifications or deletions.
  
  
  
  Check for Other Dependencies:
  
  Ensure that there are no other dependencies or processes that might be locking the business partner. This could include ongoing activities, campaigns, or other CRM processes.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about how to proceed, consult the SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  Business Partner Management: Understand how business partners are managed within SAP CRM, including their roles and relationships to various CRM objects.
  Call List Management: Review the processes for creating, managing, and deactivating call lists in SAP CRM to better understand how they interact with business partners.
  
  By following these steps, you should be able to resolve the CRM_CIC_CLM_BO006 error and proceed with your intended operations on the business partner.