How To Fix CRM_CIC_CLM_BO004 - No Answer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 004

• Message text: No Answer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO004 - No Answer ?

  The SAP error message "CRM_CIC_CLM_BO004 No Answer" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the CRM Interaction Center (IC) or the CRM Service Management module. This error indicates that there is no response available for a particular query or action, which can be frustrating for users trying to access or process information.
  Causes:
  
  Missing Data: The system may not have the necessary data or configuration to provide an answer. This could be due to incomplete master data or missing entries in the relevant tables.
  Configuration Issues: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the interaction center or service management.
  Authorization Problems: The user may not have the necessary authorizations to access certain data or functions, leading to a lack of response.
  System Errors: There could be underlying system errors or bugs that prevent the system from retrieving the required information.
  Network Issues: Connectivity problems between the client and the server can also lead to this error.
  
  Solutions:
  
  Check Data Completeness: Ensure that all necessary master data and transactional data are correctly entered and maintained in the system. This includes checking customer records, service orders, and other relevant data.
  Review Configuration Settings: Verify the configuration settings in the CRM system, especially those related to the interaction center and service management. Ensure that all necessary components are properly configured.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the required data or functions.
  System Logs: Review system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  Documentation: Review SAP documentation related to CRM and the Interaction Center for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the "CRM_CIC_CLM_BO004 No Answer" error and implement a suitable solution.