How To Fix CRM_CIC_CLM_BO002 - Answering Machine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 002

• Message text: Answering Machine

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO002 - Answering Machine ?

  The SAP error message CRM_CIC_CLM_BO002, which is related to the Answering Machine functionality in the SAP Customer Relationship Management (CRM) system, typically indicates an issue with the configuration or data related to the Call Management or Interaction Center functionalities.
  Cause:
  The error message CRM_CIC_CLM_BO002 usually arises due to one of the following reasons:
  
  Configuration Issues: The system may not be properly configured to handle the Answering Machine functionality.
  Missing Data: Required data for the call or interaction may be missing or incorrectly entered.
  Business Object Issues: There may be issues with the business object that is being processed, such as incorrect status or missing attributes.
  Authorization Problems: The user may not have the necessary authorizations to perform the action related to the Answering Machine.
  
  Solution:
  To resolve the CRM_CIC_CLM_BO002 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the Answering Machine functionality is correctly configured in the SAP system. This may involve checking the settings in the Interaction Center or Call Management configuration.
  
  
  
  Verify Data:
  
  Review the data associated with the call or interaction. Ensure that all required fields are filled out correctly and that there are no missing entries.
  
  
  
  Review Business Object:
  
  Check the status and attributes of the business object being processed. Make sure it is in a valid state for the operation you are trying to perform.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and use the Answering Machine functionality. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM and Interaction Center for any specific guidance on the error message.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Review any training materials or documentation related to the CRM Call Management and Interaction Center functionalities to ensure proper usage and configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CIC_CLM_BO002 error message.