How To Fix CRM_CIC_CLM_BO098 - Unable to export the call to CTI

CRM_CIC_CLM_BO098 - Overview

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 098

• Message text: Unable to export the call to CTI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO098 - Unable to export the call to CTI ?

  The SAP error message CRM_CIC_CLM_BO098 indicates that there is an issue with exporting a call to the Computer Telephony Integration (CTI) system. This error can occur in the context of SAP Customer Relationship Management (CRM) when there is a failure in the communication between the CRM system and the CTI system.
  Possible Causes:
  
  
  Configuration Issues: The CTI integration may not be properly configured in the SAP system. This includes settings related to the CTI middleware or the specific CTI application being used.
  Network Issues: There may be network connectivity problems between the SAP system and the CTI system, preventing successful communication.
  CTI System Errors: The CTI system itself may be experiencing issues, such as being down or misconfigured.
  User Authorization: The user attempting to export the call may not have the necessary permissions to perform this action.
  Data Issues: There may be issues with the data being sent to the CTI, such as missing or incorrect