How To Fix CRM_CIC_CLM_BO098 - Unable to export the call to CTI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 098

• Message text: Unable to export the call to CTI

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO098 - Unable to export the call to CTI ?

  The SAP error message CRM_CIC_CLM_BO098 indicates that there is an issue with exporting a call to the Computer Telephony Integration (CTI) system. This error can occur in the context of SAP Customer Relationship Management (CRM) when there is a failure in the communication between the CRM system and the CTI system.
  Possible Causes:
  
  Configuration Issues: The CTI integration may not be properly configured in the SAP system. This includes settings related to the CTI middleware or the specific CTI application being used.
  Network Issues: There may be network connectivity problems between the SAP system and the CTI system, preventing successful communication.
  CTI System Errors: The CTI system itself may be experiencing issues, such as being down or misconfigured.
  User Authorization: The user attempting to export the call may not have the necessary permissions to perform this action.
  Data Issues: There may be issues with the data being sent to the CTI, such as missing or incorrect information.
  
  Solutions:
  
  Check Configuration: Review the CTI configuration settings in the SAP system. Ensure that all necessary parameters are correctly set up, including connection details and middleware settings.
  Test Connectivity: Verify that the network connection between the SAP system and the CTI system is stable and functioning. You can use tools like ping or traceroute to check connectivity.
  Review CTI Logs: Check the logs of the CTI system for any errors or warnings that might indicate what is going wrong. This can provide insights into whether the issue lies with the CTI system itself.
  User Permissions: Ensure that the user has the appropriate authorizations to perform the call export. You may need to consult with your SAP security team to verify this.
  Data Validation: Validate the data being sent to the CTI. Ensure that all required fields are populated and that the data format is correct.
  Consult Documentation: Refer to SAP documentation or notes related to CTI integration for any specific troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  CTI Vendor Documentation: If you are using a third-party CTI solution, consult the vendor's documentation for integration guidelines and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or the CTI vendor for further assistance.