How To Fix CRM_CIC_CLM_APP002 - If the date of start and end is the same then time shouldn't be the same

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_APP - Call list management applications messages

• Message number: 002

• Message text: If the date of start and end is the same then time shouldn't be the same

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_APP002 - If the date of start and end is the same then time shouldn't be the same ?

  The SAP error message CRM_CIC_CLM_APP002 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with activities or appointments that have a defined start and end date and time. The error indicates that if the start date and end date are the same, the start time and end time must not be the same. This is a validation rule to ensure that the duration of the activity is meaningful.
  Cause:
  The error arises when:
  
  You are trying to create or update an activity (like a meeting or appointment) where the start date and end date are identical, but the start time and end time are also identical. 
  This situation implies that the activity has no duration, which is not allowed in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Change the End Time: If the start date and end date are the same, modify the end time to be different from the start time. For example, if the start time is 10:00 AM, you could set the end time to 10:30 AM or any other time that provides a meaningful duration.
  
  
  Change the Dates: If the activity is intended to last for a very short period, consider changing the end date to the next day or a different date that reflects the intended duration of the activity.
  
  
  Review Activity Requirements: Ensure that the activity you are trying to create or update meets the business requirements and that the time settings reflect the actual planned duration.
  
  
  Related Information:
  
  Validation Rules: This error is part of the validation rules in SAP CRM to ensure data integrity and meaningful activity records.
  User Training: Users should be trained to understand how to set up activities correctly, including the importance of having a non-zero duration for activities.
  System Configuration: If this error occurs frequently and seems to be a misunderstanding of the system's requirements, it may be worth reviewing the configuration settings or user documentation to ensure clarity on how to set up activities.
  
  If you continue to experience issues after making these adjustments, it may be helpful to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.