How To Fix CRM_CIC_CLM_APP004 - Responsible user not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_APP - Call list management applications messages

• Message number: 004

• Message text: Responsible user not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_APP004 - Responsible user not found ?

  The SAP error message CRM_CIC_CLM_APP004: Responsible user not found typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center or when processing certain transactions related to customer management. This error indicates that the system is unable to find a responsible user for a specific task or transaction.
  Causes:
  
  Missing User Assignment: The user responsible for the transaction or activity is not assigned correctly in the system.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the inability to identify a responsible user.
  Organizational Structure: The organizational structure may not be properly defined, causing the system to fail in identifying the responsible user.
  
  Solutions:
  
  
  Check User Assignment:
  
  Verify that the user is correctly assigned to the relevant organizational unit or role in the CRM system.
  Use transaction codes like SU01 to check user details and assignments.
  
  
  
  User Activation:
  
  Ensure that the user is active. If the user has been deactivated, reactivate the user account.
  
  
  
  Review Authorizations:
  
  Check the authorization profiles assigned to the user to ensure they have the necessary permissions to perform the required actions.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the CRM system related to user assignments and responsibilities. This may involve checking the settings in the customizing transaction (SPRO) for CRM.
  
  
  
  Organizational Structure:
  
  Ensure that the organizational structure is correctly defined and that the responsible user is part of the relevant organizational unit.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SPRO (Customizing).
  SAP Notes: Search for SAP Notes related to CRM and user management for any known issues or updates.
  User Roles: Understand the roles and responsibilities within your organization’s CRM setup to ensure proper user assignment.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_CIC_CLM_APP004.