How To Fix CRM_CIC107 - Use the slim action box (ABOX_SLIM) instead

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 107

• Message text: Use the slim action box (ABOX_SLIM) instead

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC107 - Use the slim action box (ABOX_SLIM) instead ?

  The SAP error message CRM_CIC107 indicates that the system is recommending the use of the slim action box (ABOX_SLIM) instead of the standard action box. This message typically arises in the context of SAP Customer Relationship Management (CRM) applications, particularly when dealing with the user interface and action boxes in the CRM Interaction Center (IC).
  Cause:
  The error occurs because the standard action box is either deprecated or not optimized for the current context in which you are working. The slim action box (ABOX_SLIM) is designed to provide a more efficient and streamlined user experience, especially in scenarios where performance and usability are critical.
  Solution:
  To resolve this error, you should switch to using the slim action box (ABOX_SLIM) in your CRM configuration. Here are the steps you can take:
  
  
  Check Configuration Settings: 
  
  Navigate to the CRM configuration settings where action boxes are defined.
  Look for options related to action boxes and ensure that the slim action box is enabled.
  
  
  
  Update Customizations:
  
  If you have custom developments or enhancements that rely on the standard action box, you may need to update them to utilize the slim action box instead.
  Review the code and replace any references to the standard action box with the slim version.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the functionality in the CRM Interaction Center to ensure that the slim action box works as expected and that the error message no longer appears.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and the specific version you are using for any additional guidance on implementing the slim action box.
  
  
  
  Seek Support:
  
  If you continue to experience issues or if the error persists after making the changes, consider reaching out to SAP support or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or updates regarding the use of action boxes in CRM.
  User Guides: Review user guides or training materials related to the CRM Interaction Center for best practices on using action boxes.
  Performance Considerations: Understand that the slim action box is designed to improve performance, so using it can lead to a better user experience, especially in high-traffic environments.
  
  By following these steps, you should be able to address the CRM_CIC107 error and transition to using the slim action box effectively.