How To Fix CRM_CIC109 - Do not assign interactive scripting to a separate component slot

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 109

• Message text: Do not assign interactive scripting to a separate component slot

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC109 - Do not assign interactive scripting to a separate component slot ?

  The SAP error message CRM_CIC109 indicates that there is an issue with the configuration of interactive scripting in the SAP CRM system, specifically related to the assignment of interactive scripting to a component slot. This error typically arises when the interactive scripting is incorrectly set up in the context of the CRM Interaction Center (IC).
  Cause:
  The error occurs when interactive scripting is assigned to a separate component slot instead of being integrated into the appropriate component. In SAP CRM, interactive scripting is designed to be part of the main component and should not be isolated in a separate slot. This misconfiguration can lead to issues in the execution of the script and the overall functionality of the CRM application.
  Solution:
  To resolve the CRM_CIC109 error, follow these steps:
  
  
  Check Configuration: 
  
  Go to the configuration settings for the CRM Interaction Center.
  Ensure that the interactive scripting is assigned correctly within the main component and not in a separate component slot.
  
  
  
  Modify the Component Assignment:
  
  If you find that the interactive scripting is assigned to a separate component, reassign it to the appropriate main component.
  This may involve editing the component configuration in the SAP CRM customizing settings.
  
  
  
  Test the Changes:
  
  After making the necessary adjustments, test the interactive scripting functionality to ensure that it works as expected without triggering the error.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or relevant SAP documentation for detailed guidelines on configuring interactive scripting within the CRM Interaction Center.
  
  
  
  Seek Support:
  
  If the issue persists after making the changes, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM configurations.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring interactive scripting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Review training materials or documentation related to SAP CRM and interactive scripting to ensure proper understanding and implementation.
  
  By following these steps, you should be able to resolve the CRM_CIC109 error and ensure that interactive scripting is configured correctly within your SAP CRM system.