How To Fix CRM_CIC115 - IC WinClient has been restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 115

• Message text: IC WinClient has been restarted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC115 - IC WinClient has been restarted ?

  The SAP error message CRM_CIC115 indicates that the IC WinClient (Internet Communication Client) has been restarted. This can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Network Issues: Intermittent network connectivity problems can cause the client to lose connection to the server, leading to a restart.
  Session Timeout: If the user is inactive for a certain period, the session may time out, prompting a restart of the client.
  System Updates: Updates or changes made to the SAP system or the client application can lead to a restart.
  Resource Limitations: Insufficient system resources (CPU, memory) on the client machine can cause the application to crash and restart.
  Configuration Issues: Incorrect configuration settings in the client or server can lead to instability and restarts.
  Client-Side Errors: Bugs or issues within the IC WinClient application itself can also trigger restarts.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection is stable and that there are no interruptions.
  Increase Session Timeout: If session timeouts are frequent, consider increasing the timeout settings in the SAP system.
  Review System Logs: Check the application and system logs for any errors or warnings that might indicate the cause of the restart.
  Update Software: Ensure that both the SAP system and the IC WinClient are updated to the latest versions to benefit from bug fixes and improvements.
  Resource Monitoring: Monitor the client machine's resource usage to ensure it has adequate CPU and memory available.
  Configuration Review: Review the configuration settings for both the client and server to ensure they are set correctly.
  Reinstall Client: If the problem persists, consider reinstalling the IC WinClient to resolve any potential corruption in the application files.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the CRM_CIC115 error. SAP frequently publishes notes that provide solutions or workarounds for specific error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have experienced similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for the IC WinClient for detailed configuration and troubleshooting steps.
  
  If the issue continues after trying the above solutions, it may be necessary to contact SAP support for further assistance.