How To Fix CRM_CIC108 - Do not assign the Business Data Display to a separate component slot

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 108

• Message text: Do not assign the Business Data Display to a separate component slot

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC108 - Do not assign the Business Data Display to a separate component slot ?

  The SAP error message CRM_CIC108, which states "Do not assign the Business Data Display to a separate component slot," typically occurs in the context of configuring the SAP CRM (Customer Relationship Management) system, particularly when dealing with the CRM Interaction Center (IC) or the CRM WebClient UI.
  Cause:
  This error arises when there is an attempt to assign the Business Data Display (a component that shows business-related information) to a separate component slot in the UI configuration. The Business Data Display is designed to be integrated into the main layout of the application and should not be placed in a separate slot, as this can lead to issues with the display and functionality of the UI.
  Solution:
  To resolve this error, you should:
  
  
  Check the UI Configuration: Go to the UI configuration settings where the Business Data Display is defined. Ensure that it is not assigned to a separate component slot.
  
  
  Reassign the Component: If the Business Data Display is incorrectly assigned, remove it from the separate component slot and place it in the appropriate area of the UI layout where it is intended to be used.
  
  
  Save and Activate Changes: After making the necessary adjustments, save your changes and activate the configuration. This should resolve the error.
  
  
  Test the Configuration: After making the changes, test the UI to ensure that the Business Data Display is functioning correctly and that the error message no longer appears.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes related to CRM UI configuration for any specific guidelines or updates regarding the Business Data Display component.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  Training and Resources: Consider reviewing SAP training materials or documentation on CRM UI configuration to better understand the proper setup and avoid similar issues in the future.
  
  If the problem persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.