How To Fix CRM_CIC105 - Enter a function key combination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 105

• Message text: Enter a function key combination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC105 - Enter a function key combination ?

  The SAP error message CRM_CIC105, which prompts the user to "Enter a function key combination," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the CRM Interaction Center (IC) or similar functionalities.
  Cause:
  This error message usually indicates that the system is expecting a specific function key combination to be entered, but it has not been provided. This can happen due to several reasons:
  
  User Input: The user may not have pressed the required function key combination to proceed with a task.
  Configuration Issues: There may be a configuration issue in the CRM system that is not properly set up to handle the expected function key combinations.
  User Role/Authorization: The user may not have the necessary authorizations to perform the action that requires the function key combination.
  System Bugs: Occasionally, this error can be caused by bugs or glitches in the SAP system.
  
  Solution:
  To resolve the CRM_CIC105 error, you can try the following steps:
  
  
  Check Function Key Combinations: Ensure that you are using the correct function key combinations as required by the system. Common function keys include:
  
  F1: Help
  F2: Save
  F3: Back
  F4: Exit
  F5: Refresh
  F6: New
  F7: Delete
  F8: Execute
  
  
  
  Review User Training: If users are unfamiliar with the required function key combinations, consider providing training or documentation to help them understand how to navigate the system.
  
  
  Check Configuration: If you have access to system configuration, verify that the settings related to function keys and user roles are correctly configured.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that is being attempted. You may need to consult with your SAP security team.
  
  
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more details on function key usage and system navigation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  By following these steps, you should be able to address the CRM_CIC105 error and continue using the SAP CRM system effectively.