How To Fix CRM_CIC078 - Contact person was created - check the address and relationship data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 078

• Message text: Contact person was created - check the address and relationship data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC078 - Contact person was created - check the address and relationship data ?

  The SAP error message CRM_CIC078 indicates that a contact person was created, but there are issues with the address and relationship data associated with that contact. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or update a contact person in the system.
  Cause:
  
  Incomplete Address Data: The address information for the contact person may be incomplete or missing required fields (e.g., street, city, postal code).
  Invalid Relationship Data: There may be issues with the relationship data, such as incorrect or missing relationships between the contact person and the business partner or organization.
  Data Consistency Issues: There could be inconsistencies in the data that violate the business rules defined in the system.
  Configuration Issues: The system configuration for contact person creation may not be set up correctly, leading to validation errors.
  
  Solution:
  
  Check Address Data: Review the address details of the contact person. Ensure that all mandatory fields are filled out correctly and that the data is valid.
  Verify Relationship Data: Ensure that the relationship between the contact person and the business partner is correctly defined. Check if the contact person is linked to the correct business partner and that the relationship type is valid.
  Review Configuration Settings: If you have access, check the configuration settings in the SAP CRM system to ensure that the rules for creating contact persons are correctly defined.
  Use Transaction Codes: Utilize transaction codes like BP (Business Partner) to check and edit the business partner data and relationships.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on creating contact persons and the required data fields.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  User Guides: Review user guides or training materials related to CRM contact management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after checking the above points, it may be necessary to involve your SAP support team or a consultant for further investigation and resolution.