How To Fix CRM_CIC077 - Excluded business partner functions will not be considered

CRM_CIC077 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 077

• Message text: Excluded business partner functions will not be considered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC077 - Excluded business partner functions will not be considered ?

  The SAP error message CRM_CIC077 indicates that certain business partner functions have been excluded from consideration in a specific context, typically within the CRM (Customer Relationship Management) module. This message often arises in scenarios where business partner roles or functions are not properly configured or are intentionally excluded from a transaction or process.
  
  Cause:
  
  Exclusion of Business Partner Functions: The error usually occurs when the business partner functions that are required for a particular transaction or process are marked as excluded in the system settings.
  
  Configuration Issues: There may be configuration settings in the CRM system that dictate which business partner functions are valid for certain processes, and if the required functions are excluded, this error will be triggered.
  Role Assignment: The business partner may not have the necessary roles assigned that are required for the transaction.
  Data Inconsistencies: There could be inconsistencies or missing data in the business partner master data.
  
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Navigate