How To Fix CRM_CIC077 - Excluded business partner functions will not be considered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 077

• Message text: Excluded business partner functions will not be considered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC077 - Excluded business partner functions will not be considered ?

  The SAP error message CRM_CIC077 indicates that certain business partner functions have been excluded from consideration in a specific context, typically within the CRM (Customer Relationship Management) module. This message often arises in scenarios where business partner roles or functions are not properly configured or are intentionally excluded from a transaction or process.
  Cause:
  
  Exclusion of Business Partner Functions: The error usually occurs when the business partner functions that are required for a particular transaction or process are marked as excluded in the system settings.
  Configuration Issues: There may be configuration settings in the CRM system that dictate which business partner functions are valid for certain processes, and if the required functions are excluded, this error will be triggered.
  Role Assignment: The business partner may not have the necessary roles assigned that are required for the transaction.
  Data Inconsistencies: There could be inconsistencies or missing data in the business partner master data.
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Navigate to the business partner configuration settings in the SAP system.
  Ensure that the necessary business partner functions are included and not excluded for the relevant transaction.
  
  
  
  Review Role Assignments:
  
  Verify that the business partner has the correct roles assigned. You can do this by checking the business partner master data.
  If necessary, assign the required roles to the business partner.
  
  
  
  Adjust Transaction Settings:
  
  If the error occurs during a specific transaction, review the transaction settings to ensure that the correct business partner functions are being considered.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the business partner data to ensure that all required fields and functions are correctly populated.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the business partner functions relevant to your scenario.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Business Partner Roles: Understanding the different roles and functions that can be assigned to business partners in SAP CRM is crucial. Each role may have specific permissions and capabilities.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., BP for business partner maintenance) to quickly access and modify business partner data.
  SAP Notes: Check for any SAP Notes related to CRM_CIC077 for additional insights or patches that may address known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.