How To Fix CRM_CIC076 - Check the excluded business partner functions and choose a valid one (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 076

• Message text: Check the excluded business partner functions and choose a valid one (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC076 - Check the excluded business partner functions and choose a valid one (&1) ?

  The SAP error message CRM_CIC076 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with business partner (BP) functions in the CRM Interaction Center (CIC). This error indicates that the business partner you are trying to use does not have a valid function assigned to it, or the function you are trying to use has been excluded from the current context.
  Cause:
  
  Excluded Business Partner Functions: The business partner you are trying to work with may not have the necessary functions assigned to it, or the function you are trying to use is not allowed in the current scenario.
  Configuration Issues: There may be configuration settings in the system that restrict certain business partner functions from being used.
  Data Inconsistencies: The business partner data may be incomplete or inconsistent, leading to the error.
  
  Solution:
  
  
  Check Business Partner Functions:
  
  Go to the transaction code BP (Business Partner) and check the functions assigned to the business partner in question.
  Ensure that the business partner has the required functions assigned (e.g., sold-to party, ship-to party, etc.).
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system to see if there are any restrictions on the business partner functions.
  You may need to consult with your SAP administrator or functional consultant to review the settings in the customizing transaction (SPRO).
  
  
  
  Assign Valid Functions:
  
  If the business partner is missing the required functions, you can assign them through the Business Partner transaction.
  Ensure that the business partner is set up correctly with all necessary roles and functions.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the business partner data to identify any issues that may need to be resolved.
  You can use transaction codes like BP or BP_MON to monitor and manage business partner data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on business partner functions and their configurations.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SPRO: Customizing Implementation Guide
  BP_MON: Business Partner Monitoring
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  User Roles: Ensure that the user has the necessary authorizations to access and modify business partner functions.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP support team for further assistance.