How To Fix CRM_CIC090 - Enter an Interaction Center profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 090

• Message text: Enter an Interaction Center profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC090 - Enter an Interaction Center profile ?

  The SAP error message CRM_CIC090 indicates that an Interaction Center (IC) profile has not been specified in the system. This error typically occurs when a user attempts to access the Interaction Center without having a valid profile assigned, which is necessary for the system to determine the settings and authorizations for the user.
  Cause:
  
  Missing IC Profile: The user does not have an Interaction Center profile assigned in their user settings.
  Profile Not Defined: The profile that the user is trying to access may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the Interaction Center profiles.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Assign an IC Profile:
  
  Go to the transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error.
  Navigate to the Parameters tab.
  Add the parameter IC_PROFILE and assign a valid Interaction Center profile value.
  
  
  
  Check Profile Definition:
  
  Ensure that the Interaction Center profile you are trying to assign is defined in the system. You can check this in the transaction code CRMCIC or through the customizing settings.
  If the profile does not exist, you may need to create it or consult with your SAP administrator.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the Interaction Center. This may involve checking the user's roles and authorizations in transaction code PFCG (Role Maintenance).
  
  
  
  Restart the Session:
  
  After making changes, it may be necessary to log out and log back in to the system for the changes to take effect.
  
  
  
  Related Information:
  
  Interaction Center Profiles: These profiles define the settings and authorizations for users in the Interaction Center. They can include various parameters such as the layout of the user interface, access to specific functions, and more.
  SAP Documentation: For more detailed information, refer to the official SAP Help Portal or the SAP Community for guidance on configuring Interaction Center profiles.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CIC090 error and successfully access the Interaction Center.