How To Fix CRM_CIC090 - Enter an Interaction Center profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 090

• Message text: Enter an Interaction Center profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC090 - Enter an Interaction Center profile ?

  The SAP error message CRM_CIC090 indicates that an Interaction Center (IC) profile has not been specified in the system. This error typically occurs when a user attempts to access the Interaction Center without having a valid profile assigned, which is necessary for the system to determine the settings and authorizations for the user.
  
  Cause:
  
  Missing IC Profile: The user does not have an Interaction Center profile assigned in their user settings.
  Profile Not Defined: The profile that the user is trying to access may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the Interaction Center profiles.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Assign an IC Profile:
  
  Go to the transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error.
  Navigate to the Parameters tab.
  Add the parameter IC_PROFILE and assign a valid Interaction Center profile value.
  
  
  
  Check Profile Definition:
  
  Ensure that the Interaction Center profile