How To Fix CRM_CIC098 - Entry already exists w/logical system &; Change entry/Use other log.systm

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 098

• Message text: Entry already exists w/logical system &; Change entry/Use other log.systm

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC098 - Entry already exists w/logical system &; Change entry/Use other log.systm ?

  The SAP error message CRM_CIC098 indicates that there is an attempt to create or update an entry in the system that already exists with the same logical system. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with data replication or integration scenarios.
  Cause:
  The error is caused by the following reasons:
  
  Duplicate Entries: The system is trying to create a new entry (like a business partner, transaction, etc.) that already exists in the database with the same logical system identifier.
  Data Replication Issues: If you are replicating data from another system (like SAP ERP), there might be a conflict due to existing records.
  Incorrect Logical System Configuration: The logical system configuration might not be set up correctly, leading to conflicts in data entries.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Entries:
  
  Use transaction codes like BP (Business Partner) or CRMD_ORDER (for CRM orders) to check if the entry already exists in the system.
  If it does exist, you may need to update the existing entry instead of creating a new one.
  
  
  
  Review Logical System Configuration:
  
  Ensure that the logical system settings are correctly configured in your SAP system. You can check this in transaction SM59 (RFC Destinations) or BD54 (Logical System).
  Make sure that the logical system you are trying to use is correctly defined and does not conflict with existing systems.
  
  
  
  Data Replication Settings:
  
  If the error occurs during data replication, review the settings in transaction R3AR2 (for replication) to ensure that the data is being replicated correctly and that there are no conflicts.
  
  
  
  Use a Different Logical System:
  
  If applicable, consider using a different logical system for the entry you are trying to create. This may involve changing the configuration or the data source.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error. You can search for notes in the SAP Support Portal.
  
  
  
  Debugging:
  
  If the issue persists, you may need to debug the process to identify where the conflict is occurring. This may require assistance from a technical consultant.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CRMD_ORDER, SM59, and BD54.
  SAP Documentation: Review SAP documentation related to CRM and data replication for best practices and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.