How To Fix CRM_CIC098 - Entry already exists w/logical system &; Change entry/Use other log.systm

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 098

• Message text: Entry already exists w/logical system &; Change entry/Use other log.systm

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC098 - Entry already exists w/logical system &; Change entry/Use other log.systm ?

  The SAP error message CRM_CIC098 indicates that there is an attempt to create or update an entry in the system that already exists with the same logical system. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with data replication or integration scenarios.
  
  Cause:
  The error is caused by the following reasons:
  
  Duplicate Entries: The system is trying to create a new entry (like a business partner, transaction, etc.) that already exists in the database with the same logical system identifier.
  Data Replication Issues: If you are replicating data from another system (like SAP ERP), there might be a conflict due to existing records.
  Incorrect Logical System Configuration: The logical system configuration might not be set up correctly, leading to conflicts in data entries.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Entries:
  
  Use transaction codes like BP (Business Partner) or CRMD_ORDER (for CRM orders) to check