How To Fix CRM_CIC019 - Function status & in IC WinClient toolbar profile & is invalid

CRM_CIC019 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 019

• Message text: Function status & in IC WinClient toolbar profile & is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC019 - Function status & in IC WinClient toolbar profile & is invalid ?

  The SAP error message CRM_CIC019 indicates that there is an issue with the function status in the Interaction Center (IC) WinClient toolbar profile. This error typically arises when the system cannot find a valid function status for the specified profile, which can prevent users from accessing certain functionalities within the IC.
  
  Cause:
  
  Invalid or Missing Function Status: The function status assigned to the toolbar profile may not exist or may have been deleted.
  Profile 
  Configuration Issues: The toolbar profile may not be correctly configured, leading to inconsistencies in the function status.
  Authorization Issues: The user may not have the necessary authorizations to access the specified function status.
  System Upgrade or Changes: Changes made during a system upgrade or configuration changes may have affected the existing profiles and their associated function statuses.
  
  
  Solution:
  
  
  Check Function Status:
  
  Go to the transaction code CRMD_ORDER or SPRO to check the function statuses defined in the system.
  Ensure that the function status assigned to