How To Fix CRM_CIC019 - Function status & in IC WinClient toolbar profile & is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 019

• Message text: Function status & in IC WinClient toolbar profile & is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC019 - Function status & in IC WinClient toolbar profile & is invalid ?

  The SAP error message CRM_CIC019 indicates that there is an issue with the function status in the Interaction Center (IC) WinClient toolbar profile. This error typically arises when the system cannot find a valid function status for the specified profile, which can prevent users from accessing certain functionalities within the IC.
  Cause:
  
  Invalid or Missing Function Status: The function status assigned to the toolbar profile may not exist or may have been deleted.
  Profile Configuration Issues: The toolbar profile may not be correctly configured, leading to inconsistencies in the function status.
  Authorization Issues: The user may not have the necessary authorizations to access the specified function status.
  System Upgrade or Changes: Changes made during a system upgrade or configuration changes may have affected the existing profiles and their associated function statuses.
  
  Solution:
  
  
  Check Function Status:
  
  Go to the transaction code CRMD_ORDER or SPRO to check the function statuses defined in the system.
  Ensure that the function status assigned to the toolbar profile exists and is active.
  
  
  
  Review Toolbar Profile Configuration:
  
  Navigate to the toolbar profile settings in the SAP system.
  Verify that the function status is correctly assigned to the profile and that there are no discrepancies.
  
  
  
  Update or Reassign Function Status:
  
  If the function status is missing or invalid, you may need to create a new function status or reassign an existing valid one to the toolbar profile.
  
  
  
  Check User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the function status. This can be checked in the user roles and profiles.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  System Restart:
  
  In some cases, a system restart or refreshing the user session may resolve temporary issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SU01 (for user management).
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring the Interaction Center and managing toolbar profiles.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.