How To Fix CRM_CIC020 - Internal error in the action box component; no data found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 020

• Message text: Internal error in the action box component; no data found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC020 - Internal error in the action box component; no data found ?

  The SAP error message CRM_CIC020 indicates an internal error in the action box component of the SAP CRM system, specifically stating that no data was found. This error can occur in various scenarios, particularly when working with the CRM Interaction Center (IC) or when trying to access certain functionalities that rely on the action box.
  Causes:
  
  Missing Data: The most common cause is that the system is unable to find the necessary data to display in the action box. This could be due to missing or incomplete configuration, or the data may not exist in the database.
  Configuration Issues: Incorrect or incomplete configuration of the action box or related components can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for the action box.
  System Bugs: There may be bugs or inconsistencies in the version of SAP CRM being used, which could lead to this error.
  Custom Development: If there are custom developments or enhancements in the system, they might interfere with the standard functionality.
  
  Solutions:
  
  Check Data Availability: Ensure that the data required for the action box is available in the system. This may involve checking the relevant business objects and ensuring they are populated correctly.
  Review Configuration: Verify the configuration settings for the action box component. Ensure that all necessary settings are correctly defined and that there are no missing entries.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the data.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Testing in Different Scenarios: Try to replicate the issue in different scenarios or with different user accounts to determine if the problem is user-specific or system-wide.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be related to the action box functionality.
  Documentation: Review SAP documentation related to the CRM Interaction Center and action box configuration for best practices and troubleshooting tips.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CIC020 error in your SAP system.