How To Fix CRM_CIC018 - & is an invalid IC profile number; enter a valid value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 018

• Message text: & is an invalid IC profile number; enter a valid value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC018 - & is an invalid IC profile number; enter a valid value ?

  The SAP error message CRM_CIC018 indicates that an invalid Interaction Center (IC) profile number has been entered in the system. This error typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC) functionalities.
  Cause:
  The error can be caused by several factors:
  
  Incorrect Profile Number: The user may have entered a profile number that does not exist in the system.
  Profile Deactivation: The profile number may exist but could be inactive or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the specified profile.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the profile from being recognized.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Profile Number:
  
  Check the profile number you entered for any typographical errors.
  Ensure that the profile number is valid and exists in the system.
  
  
  
  Check Profile Status:
  
  Use transaction code CRMD_ORDER or navigate to the relevant configuration area to check if the profile is active.
  If the profile is inactive, you may need to activate it or use a different profile.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the specified IC profile.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Configuration Check:
  
  Review the configuration settings for the Interaction Center profiles in the SAP system.
  Ensure that the profiles are correctly set up in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on IC profiles and their configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO (for configuration), and SU01 (for user authorizations).
  SAP Notes: Search for SAP Notes related to CRM_CIC018 for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered the same error.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.