How To Fix CRM_CIC017 - Next number in number range & is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 017

• Message text: Next number in number range & is not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC017 - Next number in number range & is not available ?

  The SAP error message CRM_CIC017 indicates that the system is unable to find the next available number in a specified number range. This typically occurs when the number range has been exhausted or not properly configured.
  Cause:
  
  Exhausted Number Range: The number range defined for the object (e.g., business transactions, service requests) has been completely used up.
  Incorrect Configuration: The number range may not be correctly set up in the system.
  Number Range Interval: The intervals for the number range may not be defined properly, or the upper limit has been reached.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the number range.
  
  Solution:
  
  
  Check Number Range Status:
  
  Go to transaction SNRO (Number Range Objects).
  Enter the relevant number range object (e.g., CRM_ORDER, CRM_SERVICE) and check the current status of the number range.
  Verify if the number range has been exhausted.
  
  
  
  Extend Number Range:
  
  If the number range is exhausted, you can extend it by:
  
  Going to transaction SNRO.
  Selecting the number range object and adjusting the intervals to increase the range.
  Ensure that the new range does not overlap with existing ranges.
  
  
  
  
  
  Create New Number Range:
  
  If necessary, create a new number range for the object in question.
  Assign the new number range to the relevant object in the configuration settings.
  
  
  
  Check Configuration:
  
  Ensure that the number range is correctly assigned to the relevant application area in the configuration settings.
  Use transaction SPRO to navigate to the relevant configuration settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify number ranges. This can be checked in transaction SU01.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific number range object for any additional configuration steps or considerations.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SNRO: Number Range Objects
  SPRO: SAP Reference IMG (for configuration)
  SU01: User Maintenance (for authorization checks)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to number ranges in your version of SAP.
  
  
  Testing: After making changes, test the functionality to ensure that the error is resolved and that new numbers can be generated as expected.
  
  
  By following these steps, you should be able to resolve the CRM_CIC017 error and ensure that the number range is functioning correctly.