How To Fix CRM_CIC021 - Profile & is not allowed; component & was assigned to framework &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 021

• Message text: Profile & is not allowed; component & was assigned to framework &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC021 - Profile & is not allowed; component & was assigned to framework & ?

  The SAP error message CRM_CIC021 typically indicates that there is an issue with the configuration of the CRM (Customer Relationship Management) system, specifically related to the assignment of profiles and components within the framework. This error usually arises when a certain profile is not allowed to be used with a specific component in the context of the CRM Interaction Center (CIC).
  Cause:
  
  Profile Configuration: The profile you are trying to use is not configured correctly or is not allowed for the component you are working with.
  Component Assignment: The component you are trying to use may not be assigned to the framework or may not be compatible with the profile.
  Authorization Issues: There may be authorization restrictions preventing the use of the specified profile with the component.
  System Settings: The system settings or customization may not allow the combination of the specified profile and component.
  
  Solution:
  
  
  Check Profile Configuration:
  
  Go to the configuration settings for the CRM Interaction Center.
  Verify that the profile you are trying to use is correctly configured and is allowed for the component in question.
  
  
  
  Review Component Assignment:
  
  Ensure that the component is properly assigned to the framework.
  Check if the component is active and correctly set up in the system.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to use the specified profile with the component.
  Check the roles and authorizations assigned to the user.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for the specific version you are using to understand the allowed combinations of profiles and components.
  
  
  
  System Customization:
  
  If you have access to the customization settings, check if there are any restrictions or settings that need to be adjusted to allow the use of the profile with the component.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SU01 for user authorization checks.
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.