How To Fix CRM_CIC023 - Framework ID & still has components assigned; deletion not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 023

• Message text: Framework ID & still has components assigned; deletion not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC023 - Framework ID & still has components assigned; deletion not possible ?

  The SAP error message CRM_CIC023 indicates that a specific Framework ID still has components assigned to it, which prevents its deletion. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to delete a framework or a component that is still in use.
  Cause:
  The primary cause of this error is that the Framework ID you are trying to delete has one or more components (like activities, transactions, or other related objects) that are still assigned to it. SAP does not allow the deletion of a framework that is still in use to maintain data integrity and prevent orphaned records.
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Identify Assigned Components:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any existing components or transactions that are linked to the Framework ID.
  You can also use the relevant reports or queries to find out which components are still assigned.
  
  
  
  Remove Assignments:
  
  Once you have identified the components, you need to either delete or reassign them to another Framework ID or component.
  This may involve changing the status of the components, reassigning them, or deleting them if they are no longer needed.
  
  
  
  Delete the Framework ID:
  
  After ensuring that no components are assigned to the Framework ID, you can attempt to delete it again.
  Use the appropriate transaction code (like CRMD_ORDER) to perform the deletion.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or references to the Framework ID in other parts of the system that might prevent deletion.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that are used for managing CRM orders and frameworks.
  Documentation: Refer to SAP Help documentation for detailed information on managing frameworks and components in CRM.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CIC023 error and successfully delete the Framework ID.