How To Fix CRM_CCM103 - Specify telephone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 103

• Message text: Specify telephone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM103 - Specify telephone number ?

  The SAP error message CRM_CCM103: Specify telephone number typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or update a business partner, contact, or interaction record without providing a required telephone number. This error is a validation check to ensure that essential contact information is available.
  Cause:
  The error is triggered when:
  
  A user tries to save a record (like a business partner or a contact) that requires a telephone number, but the field is left blank.
  The system is configured to mandate a telephone number for certain business processes or data entries.
  
  Solution:
  To resolve the error, you should:
  
  Check the Input Fields: Ensure that you have filled in the telephone number field in the relevant screen or transaction.
  Format the Telephone Number: Make sure that the telephone number is in the correct format as required by your organization's configuration. This may include country codes, area codes, etc.
  Review Configuration Settings: If you are an administrator, check the configuration settings in the CRM system to see if the telephone number is set as a mandatory field. You can adjust the settings if necessary, but be cautious as this may affect other processes.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines for any specific requirements regarding telephone numbers.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  Business Partner Data: In SAP CRM, business partner data often includes various contact details, including telephone numbers, email addresses, and more.
  Field Configuration: The requirement for a telephone number can be configured in the system settings, and it may vary based on the type of business partner or the specific transaction being performed.
  User Training: Ensure that users are trained on the importance of entering complete contact information to avoid such errors in the future.
  
  By following these steps, you should be able to resolve the CRM_CCM103 error and successfully save your record.