How To Fix CRM_CCM103 - Specify telephone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 103

• Message text: Specify telephone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM103 - Specify telephone number ?

  The SAP error message CRM_CCM103: Specify telephone number typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or update a business partner, contact, or interaction record without providing a required telephone number. This error is a validation check to ensure that essential contact information is available.
  
  Cause:
  The error is triggered when:
  
  A user tries to save a record (like a business partner or a contact) that requires a telephone number, but the field is left blank.
  The system is configured to mandate a telephone number for certain business processes or data entries.
  
  
  Solution:
  To resolve the error, you should:
  
  Check the Input Fields: Ensure that you have filled in the telephone number field in the relevant screen or transaction.
  Format the Telephone Number: Make sure that the telephone number is in the correct format as required by your organization's configuration. This may include country codes, area codes, etc.
  Review Configuration Settings: