How To Fix CRM_CCM104 - No authorization for callback queue

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 104

• Message text: No authorization for callback queue

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM104 - No authorization for callback queue ?

  The SAP error message CRM_CCM104: No authorization for callback queue typically indicates that a user does not have the necessary authorizations to access or perform actions related to the callback queue in the SAP Customer Relationship Management (CRM) system. This can occur in various scenarios, such as when trying to access a specific transaction, report, or function that involves callback processing.
  Cause
  The primary cause of this error is a lack of appropriate authorization in the user's role or profile. This can happen due to:
  
  Missing Authorization Objects: The user’s role may not include the necessary authorization objects related to callback processing.
  Role Configuration: The roles assigned to the user may not be properly configured to allow access to the callback queue.
  User Profile Issues: The user profile may not be updated or may not include the required permissions.
  
  Solution
  To resolve the CRM_CCM104 error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insights into which specific authorization object is missing.
  
  
  
  Review User Roles:
  
  Go to transaction code PFCG (Profile Generator) and review the roles assigned to the user. Ensure that the roles include the necessary authorizations for callback processing.
  
  
  
  Add Missing Authorizations:
  
  If you identify missing authorization objects, you can either:
  
  Modify the existing role to include the necessary authorizations.
  Create a new role that includes the required authorizations and assign it to the user.
  
  
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to modify roles or authorizations, contact your SAP security team or administrator to assist in resolving the authorization issue.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to ensure that the changes take effect. Test the functionality again to confirm that the error is resolved.
  
  
  
  Related Information
  
  Authorization Objects: Common authorization objects related to CRM callback processing may include CRM_ORDER, CRM_CUST, or specific objects related to the callback queue.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  Documentation: Review SAP documentation for CRM authorization concepts to better understand how to manage user roles and authorizations.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_CCM104 error.