How To Fix CRM_CCM105 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 105

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM105 - Customer does not exist ?

  The SAP error message CRM_CCM105: Customer does not exist typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process a customer record that the system cannot find. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Customer ID: The customer ID entered may be incorrect or misspelled.
  Customer Not Created: The customer record may not have been created in the system.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing customer records.
  Inactive or Deleted Customer: The customer record may have been marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  Incorrect Organizational Structure: The customer may not belong to the organizational unit that the user is currently working in.
  
  Solutions:
  
  Verify Customer ID: Double-check the customer