How To Fix CRM_CCM105 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 105

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM105 - Customer does not exist ?

  The SAP error message CRM_CCM105: Customer does not exist typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process a customer record that the system cannot find. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Customer ID: The customer ID entered may be incorrect or misspelled.
  Customer Not Created: The customer record may not have been created in the system.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing customer records.
  Inactive or Deleted Customer: The customer record may have been marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  Incorrect Organizational Structure: The customer may not belong to the organizational unit that the user is currently working in.
  
  Solutions:
  
  Verify Customer ID: Double-check the customer ID for any typos or errors. Ensure that you are using the correct format.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record in the system.
  Check Data Synchronization: If your CRM is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to run a synchronization job or check for errors in the integration.
  Review Customer Status: Check if the customer record is marked as inactive or deleted. If it is inactive, you may need to reactivate it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer records. This may involve checking user roles and permissions.
  Organizational Structure: Verify that the customer belongs to the correct organizational unit and that the user is working within the appropriate context.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to search for customer records and verify their status.
  Logs and Traces: Check system logs or traces for any additional error messages that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Consult Documentation: Review the SAP documentation for CRM to understand how customer records are managed and any specific configurations that may affect customer visibility.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.