How To Fix CRM_CCM107 - Callback should be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 107

• Message text: Callback should be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM107 - Callback should be locked ?

  The SAP error message CRM_CCM107 ("Callback should be locked") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with callback processing in the CRM Call Center Management (CCM) module. This error indicates that there is an issue with the locking mechanism for callbacks, which can prevent the system from processing them correctly.
  Cause:
  
  Concurrency Issues: The error often arises when multiple users or processes attempt to access or modify the same callback record simultaneously, leading to a conflict.
  Incomplete Transactions: If a callback was not properly completed or was left in an inconsistent state, it may cause the system to think that the callback is still being processed.
  System Bugs: There may be bugs or issues in the specific version of the SAP CRM system that lead to improper handling of callback locks.
  
  Solution:
  
  Check Lock Status: Verify if the callback is indeed locked by another user or process. You can use transaction codes like SM12 to check for locks in the system.
  Release Locks: If you find that a callback is locked unnecessarily, you may need to release the lock. This should be done with caution, as it may affect other users.
  Review Callback Processing: Ensure that all callback processes are being completed correctly. Look for any incomplete transactions that may need to be finalized.
  System Update: If the issue persists, check for any available updates or patches for your SAP CRM system that may address known bugs related to callback processing.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  Contact SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (to view system logs), and SLG1 (to check application logs).
  User Roles: Ensure that users have the appropriate roles and authorizations to access and modify callback records.
  System Performance: Monitor system performance and load, as high load can exacerbate locking issues.
  Documentation: Review SAP documentation and best practices for managing callbacks in the CRM system.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CCM107 error effectively.