How To Fix CRM_CCM102 - Enter ID of person to be called

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 102

• Message text: Enter ID of person to be called

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM102 - Enter ID of person to be called ?

  The SAP error message CRM_CCM102: Enter ID of person to be called typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with communication or call management functionalities. This error indicates that the system requires a specific identifier (ID) for a person or contact that you intend to call, but it has not been provided.
  Cause:
  
  Missing Input: The most common cause of this error is that the user has not entered the required ID of the person they wish to call. This could be due to oversight or a misunderstanding of the input requirements.
  Incorrect Configuration: There may be issues with the configuration of the CRM system that prevent the proper retrieval or entry of contact IDs.
  User Permissions: The user may not have the necessary permissions to access the contact information, leading to the inability to enter or retrieve the ID.
  
  Solution:
  
  Enter the Required ID: Ensure that you enter the ID of the person you wish to call in the appropriate field. This ID could be a phone number, user ID, or any other identifier that the system recognizes.
  Check for Input Fields: Make sure you are in the correct screen or section of the CRM where the ID is required. Sometimes, the layout may change, and the field may not be immediately visible.
  Review Configuration: If you are an administrator or have access to configuration settings, check the CRM settings to ensure that the call management features are properly configured.
  User Permissions: Verify that your user role has the necessary permissions to access and call contacts. If not, contact your system administrator to adjust your permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the CRM module and call management features.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system with fixes and enhancements.
  User Training: If this error is common among users, consider providing additional training on how to use the CRM system effectively, particularly regarding call management functionalities.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CCM102 error and successfully enter the ID of the person to be called.