Message type: E = Error
Message class: CRM_CCM - Call Center - Messages Components
Message number: 101
Message text: Specification of callback queue or agent required
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CRM_CCM101
- Specification of callback queue or agent required ?The SAP error message CRM_CCM101 indicates that a callback queue or agent needs to be specified in the context of a CRM (Customer Relationship Management) application, particularly when dealing with call center management or service requests. This error typically arises when a user attempts to create or process a callback request without providing the necessary details regarding the callback handling.
Cause: The error can occur due to several reasons: Missing Callback Queue: The system requires a callback queue to be defined for processing callbacks, and it has not been specified. Missing Callback Agent: The callback agent (the person or system responsible for handling the callback) has not been assigned.
Configuration Issues: There may be issues with the configuration of the CRM system, particularly in the call center management settings. User Role/Authorization: The user may not have the necessary permissions to access or specify the callback queue or agent.
Solution: To resolve the CRM_CCM101 error, you can take the
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CRM_CCM100
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