How To Fix CRM_CCM101 - Specification of callback queue or agent required


CRM_CCM101 - Overview

  • Message type: E = Error

  • Message class: CRM_CCM - Call Center - Messages Components

  • Message number: 101

  • Message text: Specification of callback queue or agent required

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  • Self-Explanatory Message

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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_CCM101 - Specification of callback queue or agent required ?
    The SAP error message CRM_CCM101 indicates that a callback queue or agent needs to be specified in the context of a CRM (Customer Relationship Management) application, particularly when dealing with call center management or service requests. This error typically arises when a user attempts to create or process a callback request without providing the necessary details regarding the callback handling.
    
    Cause: The error can occur due to several reasons: Missing Callback Queue: The system requires a callback queue to be defined for processing callbacks, and it has not been specified. Missing Callback Agent: The callback agent (the person or system responsible for handling the callback) has not been assigned.
    Configuration Issues: There may be issues with the configuration of the CRM system, particularly in the call center management settings. User Role/Authorization: The user may not have the necessary permissions to access or specify the callback queue or agent.
    Solution: To resolve the CRM_CCM101 error, you can take the

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