How To Fix CRM_CASE229 - Navigation not supported for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 229

• Message text: Navigation not supported for transaction type &1

What causes this issue?

You have selected a transaction type that requires navigation to a UI
component that is not supported within the current UI profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE229 - Navigation not supported for transaction type &1 ?

  The SAP error message CRM_CASE229, which states "Navigation not supported for transaction type &1," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to navigate to a specific transaction type that does not support the navigation functionality.
  Cause:
  
  Unsupported Transaction Type: The transaction type specified in the error message (&1) does not have navigation capabilities defined in the system. This could be due to the configuration settings for that particular transaction type.
  Missing Configuration: The navigation settings for the transaction type may not have been properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to navigate to the specified transaction type.
  System Bugs or Limitations: There may be bugs or limitations in the version of SAP CRM being used that affect navigation for certain transaction types.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the configuration settings for the transaction type in the SAP CRM system.
  Ensure that the navigation settings are correctly defined for the transaction type in question.
  
  
  
  Review Authorization:
  
  Verify that the user has the necessary authorizations to access and navigate the transaction type.
  Check the user roles and profiles to ensure they include the required permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific transaction type to understand its navigation capabilities and any known issues.
  
  
  
  System Updates:
  
  If the issue is related to a bug or limitation, check for any available updates or patches for your SAP CRM system that may resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the problem persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Types in SAP CRM: Transaction types define the behavior and characteristics of business transactions in SAP CRM. Each transaction type can have different settings for navigation, status management, and other functionalities.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional insights into transaction type configurations.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE229 error and implement a suitable solution.