How To Fix CRM_CASE228 - Activity type &1 could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 228

• Message text: Activity type &1 could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE228 - Activity type &1 could not be saved ?

  The SAP error message CRM_CASE228, which states "Activity type &1 could not be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with saving an activity type in a case or transaction. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing Configuration: The activity type specified may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to save the activity type.
  Data Inconsistencies: There may be inconsistencies or missing data in the fields required for saving the activity type.
  System Errors: There could be a temporary system error or a bug in the SAP system.
  Business Rules: Certain business rules or validations may prevent the activity type from being saved.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the activity type (&1) is correctly configured in the system. This can be done by checking the configuration settings in the SAP Customizing Implementation Guide (IMG).
  Ensure that the activity type is active and assigned to the relevant business processes.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to create or modify the activity type.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Validate Input Data:
  
  Ensure that all required fields are filled out correctly and that there are no missing or incorrect entries.
  Check for any mandatory fields that may not have been completed.
  
  
  
  Check for System Issues:
  
  Look for any system messages or logs that might indicate a temporary issue or bug.
  If the problem persists, consider restarting the session or checking with your SAP Basis team for any system-related issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM_CASE228 for any specific guidance or known issues.
  You can also check the SAP Support Portal for any relevant notes or patches that may address this error.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and activities.
  SAP Notes: Search for SAP Notes related to CRM_CASE228 in the SAP Support Portal for any updates or fixes.
  User Forums: Consider checking SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.