How To Fix CRM_CASE227 - Transaction type &1 could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 227

• Message text: Transaction type &1 could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE227 - Transaction type &1 could not be saved ?

  The SAP error message CRM_CASE227, which states "Transaction type &1 could not be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with saving a transaction type, such as a case or activity. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing Configuration: The transaction type may not be properly configured in the system. This could include missing settings in the customizing for transaction types.
  Authorization Issues: The user may not have the necessary authorizations to save the transaction type.
  Data Inconsistencies: There may be inconsistencies or missing mandatory fields in the data being saved.
  System Errors: There could be a temporary system error or a problem with the database that is preventing the transaction from being saved.
  Business Rules: Certain business rules or validations may be preventing the transaction from being saved.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the customizing settings for CRM (transaction code SPRO) and verify the configuration for the transaction type in question. Ensure that all necessary settings are in place.
  Check if the transaction type is active and properly defined.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify the transaction type. This can be checked using transaction code SU53 or by consulting with your security team.
  
  
  
  Validate Data:
  
  Review the data being entered for the transaction type. Ensure that all mandatory fields are filled out and that the data adheres to any defined formats or constraints.
  
  
  
  Check for System Issues:
  
  Look for any system messages or logs that might indicate a temporary issue. You can check transaction codes ST22 (dump analysis) or SM21 (system log) for any relevant errors.
  
  
  
  Consult Business Rules:
  
  If there are specific business rules or validations in place, review them to ensure that the transaction complies with these rules.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set a breakpoint in the relevant function module or method to see where the error occurs during the save process.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM transaction types to understand the configuration and requirements better.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered the same issue.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.