How To Fix CRM_CASE230 - You do not have create authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 230

• Message text: You do not have create authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE230 - You do not have create authorization ?

  The SAP error message CRM_CASE230, which states "You do not have create authorization," typically occurs when a user attempts to create a record (such as a case, order, or other object) in the SAP CRM system but lacks the necessary authorization to perform that action.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object assigned to their user profile. This could be due to missing roles or authorizations that are necessary for creating cases or other objects in the CRM system.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or object type they are trying to create.
  Organizational Level Restrictions: There may be restrictions based on organizational levels that prevent the user from creating records in certain contexts.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after receiving the error message. This will show you the last authorization check and help identify which specific authorization is missing.
  Alternatively, you can use transaction SU01 to view the user’s profile and roles.
  
  
  
  Review and Update Roles:
  
  Work with your SAP security team to review the roles assigned to the user. Ensure that the necessary authorization objects (e.g., CRM_ORDER, CRM_CASE) are included in the roles.
  If the user needs to create cases, ensure that the role includes the CRM_CASE authorization object with the appropriate activity (e.g., create, change).
  
  
  
  Assign Missing Authorizations:
  
  If specific authorizations are missing, they can be added to the user’s role. This may involve modifying existing roles or creating new ones as needed.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the creation of the case or object again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to CRM cases include CRM_ORDER, CRM_CASE, and others depending on the specific functionality being accessed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check).
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations in SAP CRM.
  
  If the issue persists after checking and updating authorizations, it may be necessary to consult with your SAP Basis or security team for further investigation.