How To Fix CRM_CASE231 - You do not have authorization to change case record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 231

• Message text: You do not have authorization to change case record

What causes this issue?

You are tryng to insert objects within the case record while you are
missing authorizaion to perform such action

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the user profile to make sure authorization object S_SRMRECST is
properly maintained

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE231 - You do not have authorization to change case record ?

  The SAP error message CRM_CASE231, which states "You do not have authorization to change case record," typically indicates that the user attempting to modify a case record in the SAP Customer Relationship Management (CRM) system lacks the necessary authorizations or permissions to perform that action.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object or role assigned to their user profile to change case records.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or object type related to case management.
  Object-Specific Restrictions: There may be specific restrictions on the case record itself, such as status or ownership, that prevent changes.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include the necessary authorizations for case management.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects related to CRM case management, such as CRM_ORDER, CRM_CASE, or any other relevant objects.
  Ensure that the user has the necessary authorizations (e.g., Activity 02 for change) for these objects.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to check or modify roles, consult with your SAP security or basis team. They can help identify the missing authorizations and make the necessary adjustments.
  
  
  
  Check Case Status and Ownership:
  
  Ensure that the case record is in a status that allows changes. Some statuses may be locked for editing.
  Verify that the user is the owner of the case or has been granted permissions to edit cases owned by others.
  
  
  
  Testing:
  
  After making any changes to roles or authorizations, have the user log out and log back in to ensure that the new permissions take effect.
  Test the ability to change the case record again.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  PFCG (Role Maintenance)
  SU53 (Authorization Check)
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects and role management in CRM.
  
  
  Support: If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_CASE231 error and enable the user to change case records as needed.