How To Fix CRM_CASE192 - Case &1 must first be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 192

• Message text: Case &1 must first be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE192 - Case &1 must first be saved ?

  The SAP error message CRM_CASE192, which states "Case &1 must first be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to perform an action on a case that has not yet been saved in the system. This can happen in various scenarios, such as trying to assign a case to a user, change its status, or perform other operations before the case is saved.
  Cause:
  
  Unsaved Case: The primary cause of this error is that the case you are trying to manipulate has not been saved yet. In SAP CRM, certain operations can only be performed on saved objects.
  User Interface Issue: Sometimes, the user interface may not prompt you to save the case before performing an action, leading to confusion.
  Session Timeout: If you have been working on the case for an extended period without saving, the session may have timed out, and the case may not be saved.
  
  Solution:
  
  Save the Case: Before performing any further actions, ensure that you save the case. Look for a "Save" button or use the keyboard shortcut (usually Ctrl + S) to save the case.
  Check for Required Fields: Ensure that all mandatory fields are filled out before saving. If any required fields are missing, the system will not allow you to save the case.
  Refresh the Session: If you suspect a session timeout, refresh your session or log out and log back in to ensure that you are working with the latest data.
  Review User Permissions: Ensure that you have the necessary permissions to save and modify cases in the CRM system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRM_ORDER or CRM_CASE.
  SAP Notes: Check for any SAP Notes related to CRM_CASE192 for additional insights or patches that may address specific issues.
  Documentation: Refer to the SAP Help Portal or your organization's internal documentation for guidelines on case management in SAP CRM.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE192 error and continue working with your cases in SAP CRM.