How To Fix CRM_CASE194 - Person responsible &1 does not have a valid user ID or partner ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 194

• Message text: Person responsible &1 does not have a valid user ID or partner ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE194 - Person responsible &1 does not have a valid user ID or partner ID ?

  The SAP error message CRM_CASE194 indicates that the person responsible for a case (or another object) does not have a valid user ID or partner ID in the system. This can occur in SAP Customer Relationship Management (CRM) when trying to assign a person to a case, and the system cannot find a valid user or partner associated with that person.
  Cause:
  
  Missing User ID: The person responsible may not have a user ID assigned in the SAP system.
  Inactive User: The user ID may be inactive or locked.
  Incorrect Partner Function: The partner function assigned to the person responsible may not be correctly set up.
  Data Inconsistency: There may be inconsistencies in the master data related to the user or partner.
  Authorization Issues: The user may not have the necessary authorizations to be assigned as a person responsible.
  
  Solution:
  
  
  Check User ID:
  
  Go to transaction code SU01 (User Maintenance) and check if the user ID exists and is active.
  If the user ID does not exist, create a new user or assign an existing user ID to the person responsible.
  
  
  
  Activate User:
  
  If the user ID is inactive, activate it or unlock the user account.
  
  
  
  Verify Partner Function:
  
  Check the partner function settings in the relevant configuration (transaction code BP for Business Partner).
  Ensure that the partner function for the person responsible is correctly defined and linked to a valid user ID.
  
  
  
  Check Master Data:
  
  Review the master data for the person responsible to ensure that all necessary information is complete and accurate.
  Use transaction code BP to check the business partner details.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to be assigned as a person responsible. This can be checked in transaction code SU53 after attempting the action that caused the error.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any underlying system issues or configurations that may be affecting user IDs and partner assignments.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner
  SU53: Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM case management and user management for further insights.
  
  By following these steps, you should be able to resolve the CRM_CASE194 error and ensure that the person responsible has a valid user ID or partner ID in the system.