How To Fix CRM_CASE193 - Processor &1 is not a valid user ID or business partner ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 193

• Message text: Processor &1 is not a valid user ID or business partner ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE193 - Processor &1 is not a valid user ID or business partner ID ?

  The SAP error message CRM_CASE193 indicates that the system is unable to recognize the specified processor (user ID or business partner ID) in the context of a CRM case. This error typically arises when the user ID or business partner ID provided does not exist in the system or is not properly configured.
  Causes:
  
  Invalid User ID or Business Partner ID: The ID entered does not exist in the system.
  Inactive User: The user ID may exist but is inactive or locked.
  Authorization Issues: The user may not have the necessary authorizations to be assigned as a processor.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing or outdated data.
  Configuration Issues: The user or business partner may not be properly configured in the CRM system.
  
  Solutions:
  
  
  Verify User ID/Business Partner ID:
  
  Check if the user ID or business partner ID exists in the system. You can do this by navigating to the relevant transaction (e.g., SU01 for users, BP for business partners).
  
  
  
  Check User Status:
  
  Ensure that the user is active and not locked. In SU01, you can check the status of the user.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to be assigned as a processor. This may involve checking roles and profiles assigned to the user.
  
  
  
  Correct Configuration:
  
  If the user or business partner is not properly configured, you may need to create or update the relevant records in the system.
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems (like an ERP system), ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM case management for any specific configurations or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Authorization Objects: Check the relevant authorization objects that may be affecting user assignments in CRM.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CASE193 error message.