How To Fix CRM_CASE191 - Only one "Is not" search criterion can be used with the same field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 191

• Message text: Only one "Is not" search criterion can be used with the same field

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE191 - Only one "Is not" search criterion can be used with the same field ?

  The SAP error message CRM_CASE191 indicates that there is an issue with the search criteria being used in a query, specifically when using the "Is not" operator for a field. This error typically arises in the context of searching for cases or other objects in the SAP CRM system.
  Cause:
  The error occurs because the system does not allow multiple "Is not" conditions to be applied to the same field in a single search query. For example, if you are trying to filter cases where a certain field (like status or priority) is not equal to multiple values using "Is not," the system will throw this error.
  Solution:
  To resolve this error, you need to modify your search criteria to ensure that you are not using multiple "Is not" conditions for the same field. Here are a few approaches you can take:
  
  
  Use a Single "Is not" Condition: If possible, consolidate your criteria into a single "Is not" condition. For example, instead of using:
  
  Status is not "Open"
  Status is not "In Progress"
  
  You can use:
  
  Status is not in ("Open", "In Progress")
  
  
  
  Use "Is not" with a Different Field: If you need to filter based on multiple conditions, consider using different fields for your criteria if applicable.
  
  
  Use a Combination of "Is" and "Is not": If you need to include certain values while excluding others, you can combine "Is" and "Is not" conditions appropriately.
  
  
  Check for Logical Errors: Review your search logic to ensure that it aligns with the intended outcome. Sometimes, restructuring the query can help avoid the error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM search functionalities to understand the limitations and best practices for constructing search queries.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Testing: After making changes to your search criteria, test the query to ensure that it returns the expected results without triggering the error.
  
  By following these guidelines, you should be able to resolve the CRM_CASE191 error and successfully execute your search queries in SAP CRM.