How To Fix CRM_CASE189 - Transaction type does not match the selected transaction type in record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 189

• Message text: Transaction type does not match the selected transaction type in record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE189 - Transaction type does not match the selected transaction type in record ?

  The SAP error message CRM_CASE189 indicates that there is a mismatch between the transaction type you are trying to use and the transaction type that is already defined in the system for the specific record you are working with. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with cases, activities, or other transactional records.
  Cause:
  
  Transaction Type Mismatch: The transaction type you are trying to assign or use does not match the transaction type that is already set for the record. This can happen if you are trying to change the transaction type of an existing case or if you are trying to create a new case with an incompatible transaction type.
  Configuration Issues: There may be configuration settings in the system that restrict the use of certain transaction types based on specific criteria or conditions.
  User Authorization: The user may not have the necessary authorizations to change or create records with the specified transaction type.
  
  Solution:
  
  Check Transaction Type: Verify the transaction type of the record you are working with. Ensure that the transaction type you are trying to use is compatible with the existing record.
  Change Transaction Type: If you need to change the transaction type, ensure that you are using a valid transaction type that matches the record's requirements. You may need to create a new record with the correct transaction type if changing is not allowed.
  Review Configuration: Check the configuration settings in the SAP CRM system to ensure that the transaction types are set up correctly. This may involve consulting with your SAP administrator or functional consultant.
  User Authorization: Ensure that you have the necessary authorizations to perform the action you are attempting. If not, contact your system administrator to obtain the required permissions.
  
  Related Information:
  
  Transaction Types in SAP CRM: Transaction types are used to categorize and manage different types of business processes in SAP CRM. Each transaction type can have specific settings and rules associated with it.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to CRM_CASE189. SAP's official documentation may also provide insights into transaction type configurations and best practices.
  Debugging: If the issue persists, consider using transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to debug the process and identify where the mismatch is occurring.
  
  If you continue to experience issues, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.