How To Fix CRM_CASE188 - Case cannot be linked to itself

CRM_CASE188 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 188

• Message text: Case cannot be linked to itself

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE188 - Case cannot be linked to itself ?

  The SAP error message CRM_CASE188, which states "Case cannot be linked to itself," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create a relationship or link a case (or service request) to itself. This is a logical restriction in the system to prevent circular references, which could lead to confusion and data integrity issues.
  
  Cause:
  The error arises when:
  
  A user tries to link a case to itself, either directly or indirectly.
  There may be a misunderstanding of the linking functionality, where the user might be trying to establish a relationship that is not allowed.
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Linking Process: Ensure that you are not trying to link the case to itself. Review the case ID you are attempting to link and confirm that it is different from the case you are currently working on.
  
  
  Use Different Cases: If you need to establish