How To Fix CRM_CASE186 - End date must be after start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 186

• Message text: End date must be after start date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE186 - End date must be after start date ?

  The SAP error message CRM_CASE186, which states "End date must be after start date," typically occurs in the context of creating or updating a case in SAP CRM (Customer Relationship Management). This error indicates that the end date you have entered is either the same as or earlier than the start date, which is not allowed in the system.
  Cause:
  
  Incorrect Date Entry: The most common cause is that the user has mistakenly entered the end date as the same as or before the start date.
  System Configuration: In some cases, there may be custom validations or configurations that enforce this rule more strictly.
  Data Migration Issues: If data is being imported or migrated, there may be inconsistencies in the date formats or values.
  
  Solution:
  
  Check Date Values: Review the start and end dates you have entered. Ensure that the end date is indeed after the start date.
  Correct Format: Make sure that the dates are in the correct format as expected by the system (e.g., DD/MM/YYYY or MM/DD/YYYY).
  Validation Logic: If you are using custom logic or enhancements, check to ensure that there are no additional validations that might be causing this error.
  User Training: If this is a recurring issue, consider providing training or documentation to users on how to correctly enter date values.
  Debugging: If you have access to the development environment, you can debug the transaction to see if there are any additional checks being performed that might not be immediately visible.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP CRM documentation for guidelines on date handling and case management.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance.
  
  By ensuring that the end date is always after the start date and following the above steps, you should be able to resolve the CRM_CASE186 error.