How To Fix CRM_CASE187 - Organizational unit &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 187

• Message text: Organizational unit &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE187 - Organizational unit &1 does not exist ?

  The SAP error message CRM_CASE187 indicates that the specified organizational unit (in this case, represented by &1) does not exist in the system. This error typically occurs in the context of Customer Relationship Management (CRM) when trying to access or manipulate data related to a specific organizational unit, such as a sales organization, service organization, or any other relevant unit.
  Cause:
  
  Incorrect Organizational Unit: The organizational unit specified in the transaction or function does not exist in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The organizational unit may have been deleted or not yet created in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the organizational unit.
  Configuration Issues: The organizational unit may not be properly configured in the system, or it may not be assigned to the relevant organizational structure.
  
  Solution:
  
  
  Verify Organizational Unit: Check the organizational unit code you are using. Ensure that it is correctly entered and exists in the system.
  
  You can do this by navigating to the relevant configuration area in SAP (e.g., SPRO) and checking the organizational units defined in the system.
  
  
  
  Create or Restore Organizational Unit: If the organizational unit does not exist, you may need to create it. If it was deleted, you may need to restore it from a backup or recreate it based on your business requirements.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the organizational unit. This may involve checking user roles and profiles in the SAP system.
  
  
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the organizational unit is properly set up and assigned within the organizational structure.
  
  
  Use Transaction Codes: You can use transaction codes like OOSP (for organizational structure) or PPOME (for displaying the organizational plan) to check the existing organizational units.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing organizational units, such as SPRO for configuration, PPOME for organizational management, and CRMD_ORDER for CRM order management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  Documentation: Review SAP documentation or help files related to organizational management in CRM for more detailed guidance on setting up and managing organizational units.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.